Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

We offer a highly professional service for glasses and sunglasses online. You’ll be able to choose from a wide range of frames and sunglasses from original brands. You can also have your frames fitted with prescription lenses and get complete prescription eyeglasses delivered to your door. All you need is a copy of your prescription after having an eye test by an ophthalmologist or optometrist to complete your order. We guarantee the best products at an excellent price, as well as reliable service.

We are an online shop, so we do not have any physical shops for you to visit. Learn more about the benefits of ordering online here.

We ourselves have seasoned opticians that will create your eyeglasses for you. We sell glasses all across Europe, and our eyewear meets the highest standards. We guarantee the same quality as you’ll find at your optician.
Most of our frames can be tried using the virtual mirror. This virtual try-on tool uses your webcam and works just like a regular mirror: the camera captures your face and accurately applies the selected frames. You can even turn your head, and the frames will follow whichever way you’re facing. This allows you to see them from different angles, and it’ll look as if you were actually wearing them! To further make sure your glasses fit well, we’ve added sizes and dimensions to each of our frames. This will give you an idea of how big or small the frames are for you, and you’ll have a better comparison to your current eyeglasses. Once you’re satisfied, you can proceed with entering your prescription and selecting the lenses you need. And, you’ll also be able to add several features to your lenses.
Every prescription is unique and glasses are tailor-made according to your exact prescription. Therefore, because we cannot offer them elsewhere, they need to be paid for in advance.
There is only way to find out your exact prescription: have your eyes examined by an ophthalmologist or optometrist, which we suggest you do once every 6 months or so. Your eye care specialist will always provide you with a prescription or small note containing your exact parameters for vision correction. We are unable to determine your prescription from old glasses or by any other means.
No, there are specific differences between a prescription for lenses and one for glasses. Your eye care specialist needs to determine your parameters specifically for glasses via an eye exam.
Ordering prescription glasses online and navigating the order form may seem daunting at first. Our customer service is here to help you every step of the way; if you’re worried about making your order, please contact us immediately and send us a picture of your prescription. We are happy to help you correctly complete your order.
Contact our customer service immediately! Any order that hasn’t been processed can be amended. However, if it has already been processed, no further changes can be made. Please be careful when inputting your prescription, or contact us in advance so we can help you correctly input the necessary values.
This value shows the distance between your pupils in millimeters. The exact distance is important in order for us to correctly centre the lenses in an optimal position. For most people, the distance from pupil to the bridge of the nose is between 28-35 millimeters; however, there are exceptions. Your eye care specialist should also include your pupillary distance (PD) on your prescription as you’ll need it to place your order. Not every optometrist/ ophthalmologist does this, so be sure to ask. If your doctor or specialist has not added this to your prescription, you can measure it yourself with our online PD measurement aid, or print out our ruler. If you notice just 1 PD value on prescription, divide it by 2 to get the right and left eye's value (for example: 61/ 2 = 30.5).